Digitalization booking processes at DEKRA Lausitzring

Mar 02

Digitalization booking processes at DEKRA Lausitzring

Circuit Booking provides the DEKRA Lausitzring with extensive booking IT and related services. For this purpose, we started digitalizing the booking processes for driver safety trainings and also take over customer services that go beyond the mere booking.

In order to significantly simplify the booking process for driver training courses at the DEKRA Lausitzring for customers and make it more efficient for the racetrack operator, we implemented our "Circuit Business Solutions" booking software on the DEKRA Lausitzring website. This enabled the racetrack in Klettwitz to fully digitalize large parts of its booking processes for the first time.

Extensive services for DEKRA Lausitzring

"In close cooperation with the track operator, we seamlessly integrated our proven and high-performance booking route into the DEKRA Lausitzring website," our managing director Sebastian Herke says. There, it is directly connected to Circuit Booking's in-house developed booking system, which is already in use with customers in its fourth version.

In addition, the circuit, which was acquired by the German Automotive expert organization DEKRA in 2017, uses the Circuit Business software module "Voucher Campaigns", which allows vouchers to be sold and redeemed online. "In the process, we migrated the existing vouchers of DEKRA Lausitzring directly into the new software, so that a smooth transition was possible without any obstacles," says Sebastian Herke.

Booking software for racetracks: plug & play!

As part of this work, Circuit Booking acts both as an IT and service provider and, in addition to handling the bookings, provider of additional services. These include customer support for billing, participant handling up to the event, re-scheduling and the postal dispatch of vouchers.

Sebastian Herke: "I would like to thank DEKRA Lausitzring for the excellent cooperation. Our successful project is another case that shows our holistic problem-solving competence for racetracks: We not only do software, but also service. With us, racetrack operators can completely outsource selected services if required".

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